Privacy policy

Policy Effective Date: May 22, 2025
R&R Auto Haul Privacy Policy

This Privacy Policy outlines how R&R Auto Haul (“we,” “us,” “our,” or “R&R”) collects, uses, maintains, and discloses information from users (“User” or “you”) of our website (the “Site”) and through the services we provide. This policy applies to all products and services offered by R&R Auto Haul.

Please read this Privacy Policy carefully to understand our practices regarding your information and how we handle it. This policy may change from time to time (see “Changes to This Privacy Policy”).

Personal Identification Information

We may collect personal identification information in various ways, including, but not limited to, when you:

• Visit our Site

• Fill out a form

• Request a quote

• Subscribe to communications

• Place an order or otherwise interact with our services

You may be asked to provide details such as:

• Name

• Email address

• Phone number

• Pickup and delivery addresses

• Vehicle details

• Payment information

• Other relevant data for transportation services

We may also collect personal data about individuals involved in vehicle pickup or delivery if provided by you.

Additionally, we automatically collect information about your device and interaction with our Site, which may include:

• IP address

• Browser type

• Operating system

• Referring URLs

• Device identifiers

• Data collected via cookies and similar tracking technologies

You may refuse to provide personal identification information, but it could limit your ability to use certain features or services.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Cookies and Tracking Technologies

Our Site may use both first-party and third-party cookies to:

• Analyze traffic and user behavior

• Improve functionality and user experience

• Support marketing and advertising efforts

You can choose to disable cookies through your browser settings, but some portions of the Site may not function properly as a result.

How We Use Collected Information

We may use collected information to:

• Improve customer service and support

• Process transportation requests and payments

• Respond to inquiries and requests

• Send updates via email or SMS regarding your shipment

• Provide quotes, service updates, or promotional content

• Personalize your experience on our Site

• Monitor and improve our Site and services

• Enforce contractual terms, including billing and collection

• Comply with legal obligations

• Communicate for feedback and service reviews

• Contact you through email, text, or phone regarding services

How We Protect Your Information

We implement appropriate security measures to safeguard your personal data from unauthorized access, disclosure, or alteration. These include secure servers, encrypted transactions, and compliance with relevant data protection standards.

Sharing Your Personal Information

We may disclose your information:

• To affiliates, service providers, and partners (including drivers and carriers)

• To third-party platforms for customer feedback (with your consent)

• In the event of a merger, acquisition, or asset transfer

• To comply with legal or regulatory obligations

• To protect the rights and safety of R&R Auto Haul and others

• As described at the point of data collection or with your consent

We may also share aggregated demographic information not linked to personal data for business and marketing purposes.

Children Under the Age of 13

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected without verified parental consent, we will delete it. If you believe we may have information from or about a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with the revised effective date. We encourage Users to review this policy periodically to stay informed about how we are protecting personal information.

Do Not Track

Our Site does not respond to “Do Not Track” signals from web browsers. Third parties may collect information about your online activities over time and across different websites when you use our Site.

SMS Terms and Conditions

SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from R&R Auto Haul, you may receive communications related to auto transport. Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be (312) 680-1905 text messages daily across all users.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from R&R Auto Haul verbally during a call initiated through our website www.rrautohaul.com During the call, customers will be asked: “Do you agree to receive texts from R&R Auto Haul? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://rrautohaul.com/privacy-policy/

This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

Customers can opt-out of SMS messaging from R&R Auto Haul by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website at https://rrautohaul.com/contact/
• Visit https://rrautohaul.com/privacy-policy/ for privacy policy and https://rrautohaul.com/terms-conditions/ for Terms of Service.
  
  

Contacting Us

If you have any questions or concerns about this Privacy Policy or your interactions with our Site, please contact us at:

R&R Auto Haul
Chicago, IL
Email: dispatch@rrautohaul.com
Phone: +1 (312) 680-1905

Last Updated: May 22, 2025